The safety and comfort of our guests are of utmost importance to us.
We kindly request all our guests to thoroughly review the safety guidelines and
procedures as
they enjoy their stay in one of the finest hotel rooms in
West Monroe within our premises.
Travel Tips
Travel Light
Pack minimal luggage to make your travel experience more enjoyable and effortless.
Carry Zip Lock Bags
These can be incredibly useful for avoiding the inconvenience of dealing with damp or wet clothing.
Use Locks
It is advisable to lock your travel bags and suitcases at all times to prevent any unexpected loss of belongings.
Carry Essential Documents
Ensure that you have important travel documents such as your passport, driver's license, and vehicle paperwork with you during your trips.
Pre-book Tickets Online
Simplify your travel by pre-booking entry tickets to the city's top tourist attractions. This will save you time and energy.
Hotel Protocols
Upon Arrival
Familiarize Yourself With Emergency Exits
Take a moment to locate the fire exits and staircases on the property map provided behind your guestroom door.
Identify Alarm Pull Stations And Fire Extinguishers
Be aware of the placement of alarm pull stations and fire extinguishers on your floor for quick access in case of an emergency.
Find Out How To Turn Off The Air Conditioner
Find the "Off" switch for your air conditioner. In the event of a fire, turning off the air conditioner can help prevent smoke from entering your room.
Security Procedures
For Your Safety And Security,
Please Follow These Procedures
Utilize The Deadbolt Lock
Always use the deadbolt lock on your door to ensure maximum security.
Engage The Safety Latch
For added protection, secure the doors with the safety latch provided.
Admittance Guidelines
For Your Safety And Security, Please Adhere To The Following Guidelines Regarding Admittance To Your Room:
Verify Their Identityk
Before granting access to your room, always confirm the identity of any unfamiliar individuals.
Contact The Front Desk
If you have any doubts about a person's identity, please get in touch with the front desk for assistance and verification.
Protect Your Room Keys
Ensure the safety of your room keys at all times. Avoid leaving them unattended in your room or on your door.
Do Not Share Your Keys
Refrain from handing over your room keys to strangers or unauthorized individuals.
Return Your Keys
Before leaving for the day, make sure to return your keys to the front desk.
Emergency Instructions
In The Event Of A Fire, Please Follow These Necessary Steps:
Stay Calm
Always use the deadbolt lock on your door to ensure maximum security.
Activate The Fire Alarm
If you are near a fire alarm, pull it immediately to alert others.
Close Your Doors
Close the doors around the fire area (only if it is safe to do so) to contain the flames and smoke.
Contact The Front Desk
Call the front desk to report the fire incident and provide them with adequate information about the situation.
Inform Our Service Staff
Notify our service staff about the emergency, if possible, so that they can assist according to the severity of the situation.
Evacuate Your Room
Leave your guest room and the hotel premises promptly. Follow the designated evacuation routes and instructions.
Carry Your Room Key
Always have your room key with you for identity and safety purposes.
In The Event Of A Tornado Or
Severe Weather:
Civil Defense Sirens Activation
The city's Civil Defense Sirens will be activated during adverse weather conditions as a warning signal.
Hotel Fire Alarm Activation
Our Hotel's Fire Alarm System will also be activated immediately to alert our guests.
Mandatory Evacuation To Lower Level
As per our protocol, it is mandatory to evacuate the guests to the lower levels of the hotel once the Fire Alarm System is activated.
Assistance From Our Hotel Staff
Our hotel staff will be readily available to provide assistance and guidance during the evacuation process.
Emergency Notification
The hotel management will make every effort to inform you about the emergency, either by phone or in person at your doorstep, to ensure your safety and well-being.
In The Event Of Smoke:
Use A Wet Towel
Fold a damp towel into a triangle and secure it over your nose and mouth to help filter the air you breathe.
Contact The Front Desk
Call the front desk immediately to alert them regarding the situation.
Inform Our Service Staff
Notify our service staff about the presence of smoke so they can help.
Crawl To The Door
To avoid inhaling smoke, get on your hands and knees (or crawl on your stomach) and proceed toward the door.
Check The Doorknob
Before opening the door, feel the doorknob with your hand to determine if it's hot. If it is hot, do not open it, as it may indicate fire on the other side. Use an alternative escape route if possible.
Case A
If the doorknob is cold, open it slowly.
Exit the room promptly, making sure to carry your room keys with you.
Case B
If the doorknob is hot, do not open the door.
Stay inside your room and await assistance from our service staff or emergency personnel.
Scenario 1
If the hallway is smoke-free, proceed immediately toward the nearest emergency exit staircase.
Scenario 2
If you encounter a hallway filled with smoke, do not proceed further.
Return to your room and close the door behind you to prevent smoke from entering.
Await instructions from our staff, who will guide you to ensure your safety in this situation.
If You Find Yourself Unable To Exit Your Room:
Stay inside your room.
Contact the Hotel Operator for assistance.
Fill the bathtub with water.
Use wet towels to seal any gaps around the doors.
Sit in the bathtub.
Cover your face with wet towels.
Wait for assistance to arrive.
COVID-19 Protocols
Our hotel is committed to adhering to the COVID-19 protocols established by our brand and complying with state laws regarding social distancing and other related regulations. To ensure the safety of all our guests during the pandemic, we request that you follow these instructions:
Face Masks
Return to your room and close the door behind you to prevent smoke from entering.
Please wear face masks in the lobby and other public areas of the hotel.
Social Distancing
Maintain social distancing protocols in all places, including the breakfast area.
Disclaimer
It is important to note that the hotel cannot be held responsible for any illnesses contracted by guests during their stay on our premises. Your health and safety are paramount to us, and we appreciate your cooperation in following the above protocols.
General Instructions
Recommended Actions
Here Are Some Critical Steps To Follow:
Exercise Caution In Parking Lots
Be vigilant while entering the parking lots, especially during late evenings.
Utilize The Main Entrance
Use the main entrance of the hotel during late evenings for added security.
Secure Your Door
Ensure that your room door is securely closed when you are inside.
Use Our Locking Systems
Make use of all locking mechanisms provided for enhanced safety.
Report Suspicious Activity
If you notice any suspicious behavior or activity, promptly inform the hotel management.
Lock Your Doors And Windows
Verify that glass doors, windows, and connecting room doors are securely locked at all times.
Don't's
Here Are A Few Important Precautions To Remember:
Avoid Leaving Valuables in Vehicles
Refrain from leaving valuable items in your vehicle.
Avoid Displaying Cash
Refrain from showcasing large sums of cash, as it can attract unwanted attention.
Avoid Displaying High-Value Jewelry
Minimize the display of expensive jewelry to avoid drawing attention.
Avoid Opening Your Hotel Room Door
Always verify the person's identity at your hotel room door before opening it.
Avoid Using The Elevator In Case of A Fire
Do not use the elevator in the event of a fire; take the stairs instead.
Avoid Admitting Employees Without Front Desk Confirmation
Before allowing employees into your room, confirm their identity with the Front Desk staff.